Smart Net Total Care
Manage risk, fix problems, and operate efficiently with responsive, smart support.
What is Smart Net Total Care?
Enjoy world-class product—level technical support, hardware replacement and OS software updates—all made simple by a range of smart capabilities.
Reduce downtime and operate smoothly
50%
50% faster issue resolution
100k
100k + personnel hours saved
80%
80% reduced inventory management
Cisco is recognized again and again
Outstanding in services excellence, innovation, and best practices
J.D. Power
Recognized 12 years in a row for “An Outstanding Customer Service Experience” for technical support.
TSIA Awards
For excellence in customer portals, customer success, analytics, and services automation
Stevie Award
For best use of technology in customer service
Service highlights
Hardware support
Resolve issues faster with 24-hour access to Cisco experts. Choose the hardware replacement speed that's right for you, including the Next Calendar Day option. Get operating system software updates from the Cisco support website.
Cisco digital support
Our personalized web and mobile support provides you with the ability to see model-specific content, download software, access automated tools, join forums, and manage your support cases.
Smart capabilities
Manage your Cisco inventory, product lifecycle and contract status—plus, view alerts and reports relevant to your network—all with the ease of automated tools.
Getting the most from your Cisco gear
2022 IDC MarketScape Report
Learn why Cisco is a leader in support for servers, storage, and networking assets in the data center.
Resources
Smart Assist
Smart Assist helps you enable smart capabilities more quickly so you can start using them right away.
Asset Management
Utilize the Asset Management Service to maintain accurate tracking and reporting of your Cisco installed base.
Cisco Services Full Coverage
Gain predictability and peace of mind with uninterrupted, enterprise-wide support coverage for your current Cisco hardware inventory plus all future qualifying product purchases.
Onsite Services
Need assistance from Cisco with hardware replacement?
For partners
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